Terms of Service
OVERVIEW
Welcome to Luneo! The terms “we”, “us”, and “our” refer to Luneo. Luneo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Luneo is powered by Shopify, which enables us to deliver the Services to you.
The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), outline your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important legal information and address matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you must not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, and that you have given consent for any minor dependents under your care to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be required to provide certain information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide it.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to ensure that our products and services are accurately represented in our online store. However, we cannot guarantee that product colors, textures, or appearance will exactly match how they appear on your device due to screen settings, device type, and display configurations.
We do not guarantee that the quality or appearance of any product or service will meet your expectations or match the visual representations shown in our store.
All product descriptions may be updated or modified at any time without prior notice at our discretion. We also reserve the right to discontinue any product at any time and to limit quantities offered per customer, region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from us. Luneo reserves the right to accept or reject any order at its sole discretion. An order is not considered accepted until confirmed by Luneo. Payment must be received and processed before acceptance.
Please review your order carefully before submitting, as cancellation may not always be possible after acceptance. If we cancel, modify, or reject an order, we will attempt to notify you using the email, billing address, or phone number provided at checkout.
All purchases are subject to our Returns & Refunds Policy.
You confirm that purchases are intended for personal or household use only and not for resale, redistribution, or commercial export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change at any time without notice. The price charged will be the one displayed at the time of purchase and confirmed in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping fees, customs duties, or import charges.
Prices in our store may differ from those offered elsewhere, including third-party platforms or physical stores. Promotional offers may be subject to separate terms; if there is any conflict, the promotional terms will apply.
You agree to provide accurate, complete, and up-to-date billing and account information for all purchases. You also agree to update your details as needed so we can process transactions and contact you.
You represent and warrant that:
(i) your payment information is valid and accurate,
(ii) you are authorized to use the payment method,
(iii) your payment will be honored by your provider, and
(iv) you will pay all charges, including applicable taxes and shipping fees.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping delays. Delivery timelines are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events outside our control. Please see our Shipping Policy for more details.
Once products are handed over to the shipping carrier, risk of loss and title transfers to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content within the Services—including trademarks, branding, text, graphics, images, product designs, videos, audio, and layout—is owned by Luneo, its affiliates, or licensors, and is protected under applicable intellectual property laws in the United States and internationally.
You are granted permission to use the Services only for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, republish, upload, or exploit any content without prior written consent.
Nothing in these Terms grants you ownership or license rights to any intellectual property belonging to Luneo, Shopify, or third parties. All rights not expressly granted are reserved.
The names, logos, and branding of Luneo are trademarks of Luneo Fashion (Prestonia LLC, United States) and may not be used without written permission. Shopify trademarks remain the property of Shopify and its affiliates.
SECTION 7 - OPTIONAL TOOLS
You may be given access to third-party tools as part of the Services, which we do not control or monitor.
These tools are provided “as is” and “as available” without warranties or endorsements. We are not responsible for any issues arising from your use of such tools.
Use of third-party tools is entirely at your own risk, and you should review the third-party provider’s terms before use.
We may also introduce new features or tools in the future, which will be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may include links to third-party websites or services not owned or controlled by us.
We are not responsible for reviewing, monitoring, or evaluating third-party content or accuracy. Accessing third-party sites is at your own risk.
We are not liable for any damages or losses resulting from interactions with third-party websites, products, or services. You should review their policies before engaging in transactions.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Luneo (operated by Prestonia LLC, United States) is powered by Shopify, which provides the infrastructure for the Services.
However, all sales are made directly between you and Luneo. Shopify is not responsible for any aspect of your transactions, including product issues, delivery, or damages.
By using the Services, you agree to release Shopify and its affiliates from any liability arising from your purchases with Luneo.
SECTION 10 - PRIVACY POLICY
All personal data collected through the Services is governed by our Privacy Policy, and certain data may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have reviewed these policies.
Because Shopify hosts the Services, it may process personal information related to your interactions with the store to support and improve functionality. Data may be transferred internationally, including to the United States.
SECTION 11 - FEEDBACK
Any feedback, suggestions, ideas, or content you submit (“Feedback”) grants us a worldwide, perpetual, royalty-free, sublicensable license to use, modify, reproduce, distribute, and display it for any purpose, including commercial use.
You confirm that you own or have rights to any Feedback submitted and that it does not violate any third-party rights or laws.
We are not obligated to keep Feedback confidential, provide compensation, or respond to it.
We may remove or edit Feedback at our discretion if it violates these Terms or is deemed inappropriate.
SECTION 12 - ERRORS AND OMISSIONS
Occasionally, our Services may contain errors or inaccuracies related to pricing, descriptions, promotions, availability, or shipping.
We reserve the right to correct such errors and to update or cancel orders if any information is inaccurate, even after submission.
SECTION 13 - PROHIBITED USES
You may only use the Services for lawful purposes. You may not use the Services to:
- violate laws or regulations
- infringe intellectual property rights
- harass or harm others
- submit false information
- transmit spam or malicious content
- impersonate others
- interfere with platform security or functionality
Additionally, you agree not to:
- upload malware or harmful code
- scrape or collect data without permission
- resell or exploit the Services
- attempt unauthorized access
We may suspend or terminate access for violations at any time.
SECTION 14 - TERMINATION
We may terminate or suspend access to the Services at any time without notice.
All obligations that should reasonably survive termination (including liability, indemnification, intellectual property, and legal provisions) will remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services are provided for general informational purposes only. We do not guarantee accuracy, completeness, or reliability.
All Services and products are provided “as is” and “as available” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee uninterrupted or error-free operation.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Luneo (Prestonia LLC, United States) and its affiliates, employees, contractors, service providers, and Shopify shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Luneo, Prestonia LLC, Shopify, and affiliated parties from any claims, damages, liabilities, or legal fees arising from your breach of these Terms or misuse of the Services.
SECTION 18 - SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver.
These Terms constitute the full agreement between you and Luneo, replacing prior agreements or communications.
SECTION 20 - ASSIGNMENT
You may not assign or transfer your rights without written consent. We may assign or transfer our rights without restriction.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the United States and the applicable jurisdiction where Prestonia LLC (Luneo) is based.
SECTION 22 - HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time by posting changes to our website. Continued use of the Services constitutes acceptance of updates.
Material changes will be communicated as required by law.
SECTION 24 - CONTACT INFORMATION
Store Name: Luneo Fashion
Company Name: Prestonia LLC
Company Address: 11166 Fairfax Blvd, Ste 500 #1122, Fairfax, VA 22030, United States
Warehouse Address: 1100 Enterprise Dr, Suffolk, VA 23434
Phone: +1 570 609 2484
Email: info@shopluneo.com
You can also visit our Contact page to leave a comment directly. We aim to respond to all inquiries within 24 hours.