Shipping Policy
At Luneo, we’re proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we deliver your favorite fashion finds.
1. General Shipping Information
We currently ship across the United States.
Shipping methods, costs, and delivery timelines may vary depending on your delivery location and the size, weight, or nature of your order.
2. Processing Time
Orders are generally processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.
During high-demand periods, promotional campaigns, or peak seasonal activity, processing times may take slightly longer. We will notify you if any delays occur.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders with no minimum purchase requirement.
4. Estimated Delivery Times
Once your order has been processed, you can expect the following timeline:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 3–10 business days (Monday to Friday)
- Total Delivery Time: 4–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (EST) Eastern Standard Time
Please note: Delivery timeframes are estimates only and may be impacted by carrier delays, customs processing, weather conditions, or other external factors beyond our control.
5. Shipping Restrictions
We do not ship to PO Box addresses, APO/FPO/DPO military addresses, or other restricted delivery zones.
Certain products may also be subject to shipping limitations based on U.S. regulations, carrier restrictions, or logistical constraints.
6. Failed Delivery or Returned Packages
If delivery attempts fail, if incorrect address details are provided, or if a package cannot be delivered, the order may be returned to us.
In such cases, we will contact you to arrange re-shipment. Please note that additional shipping fees may apply for resending the package.
7. Lost or Damaged Packages
If your order is lost or arrives damaged during transit, please contact us immediately at info@shopluneo.com for assistance.
We will coordinate with the shipping carrier to investigate the issue and work toward a resolution as quickly as possible.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to improve our services or meet platform requirements, including Google Shopping compliance.
The latest version will always be published on this page. (Last updated: 05/20/2026)
9. Contact Information
Store Name: Luneo Fashion
Company Name: Prestonia LLC
Company Address: 11166 Fairfax Blvd, Ste 500 #1122, Fairfax, VA 22030, United States
Warehouse Address: 1100 Enterprise Dr, Suffolk, VA 23434
Phone: +1 570 609 2484
Email: info@shopluneo.com
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)
You can also visit our Contact page to leave a comment directly. We aim to respond to all inquiries within 24 hours.