Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To qualify for a return, your item must be in the same condition you received it in: unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To initiate a return, you may contact us at info@shopluneo.com.
If your return request is approved, we will provide you with a return shipping label as well as detailed instructions on how and where to send your package. Any items sent back without first requesting and receiving approval for a return will not be accepted.
For any questions related to returns, you can always reach us at info@shopluneo.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and resolve it appropriately.
Exceptions / non-returnable items
Certain categories of products cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized items (such as special orders), and personal care goods (such as beauty or hygiene products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. If you are unsure whether your item is eligible, please contact us for clarification.
Unfortunately, sale items and gift cards are also non-returnable.
Exchanges
The quickest way to receive a replacement item is to return the item you currently have. Once your return is approved, you may place a separate order for the new item.
European Union 14-day cooling off period
Notwithstanding the above terms, if your order is shipped into the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without providing justification.
As with other returns, the item must be in the same condition you received it: unworn or unused, with tags attached, and in original packaging. You will also need proof of purchase or receipt.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@shopluneo.com.
Contact Information
Store Name: Luneo Fashion
Company Name: Prestonia LLC
Company Address: 11166 Fairfax Blvd, Ste 500 #1122, Fairfax, VA 22030, United States
Warehouse Address: 1100 Enterprise Dr, Suffolk, VA 23434
Phone: +1 570 609 2484
Email: info@shopluneo.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
You can also visit our Contact page to leave a comment directly. We aim to respond to all inquiries within 24 hours.